Privacy Policy
Effective date: June 16, 2026
This Privacy Policy explains how TruePane Windows & Doors handles personal information collected through impactwindowsdelraybeach.com. It applies to anyone who visits the site or submits a service request. By using the site or providing information through any form, chat tool, or phone interaction, a visitor accepts the practices described here.
TruePane Windows & Doors is a home-service marketing and referral company. It advertises home services, takes service requests from visitors, and routes those requests to independent local businesses that perform the actual work. Understanding that model is important context for the rest of this policy.
1. Information TruePane Windows & Doors Collects
When someone asks for a quote or submits a service request, TruePane Windows & Doors collects whatever that person provides. That typically includes:
- The person’s name and how to reach them - a phone number, an email address, or both
- The address where the work is needed
- A description of the project or the type of service being requested
- Any other details the person adds when filling out a form, chatting, or calling
Beyond what visitors actively submit, the site also collects basic technical data automatically - things like which pages were viewed, how long a visitor stayed, the browser and device type, and the general location derived from an IP address. This information is used to keep the site running properly and to understand how visitors use it.
2. Consent to Contact
When a visitor submits a form, starts a chat session, or otherwise sends information to TruePane Windows & Doors, that action constitutes agreement to the following:
- The submitted information will be passed on to an independent business that can respond to the request - that transfer is part of how this service works.
- The visitor agrees to be contacted about their request by phone, text message, or email. That contact may come from TruePane Windows & Doors and from the business or businesses that receive and respond to the request.
- Phone and text contact may be made using automated dialing equipment or prerecorded or artificial-voice messages.
Agreeing to receive phone calls or text messages is not a requirement for purchasing any service. A visitor who does not wish to be contacted by automated means or at all may say so without affecting their ability to hire any service provider independently.
3. State Privacy Rights
Residents of California, Virginia, Colorado, Connecticut, Utah, and other states that have enacted comparable consumer privacy legislation have the rights described in this section.
What those rights include:
- Access: The right to know what categories and specific pieces of personal information have been collected and to learn who received it.
- Correction: The right to ask that inaccurate information be corrected.
- Deletion: The right to request that personal information be deleted, subject to certain legal exceptions.
- Portability: The right to receive a copy of personal information in a portable, usable format.
- Opt out of sale or sharing: The right to opt out of the sale or sharing of personal information, including its use for targeted advertising or profiling.
An important note about how this business operates: When a visitor submits a service request, the contact details and project information in that request are forwarded to independent businesses capable of responding to it. Under some of the state privacy laws listed above, that kind of transfer may qualify as a “sale” or a “share” of personal information. TruePane Windows & Doors does not represent otherwise. A visitor who does not want their information passed along to those businesses should not submit a request. Anyone who has already submitted a request and wishes to opt out or withdraw their information may do so by reaching TruePane Windows & Doors through the contact page - that is the mechanism for exercising an opt-out.
How to submit a rights request: Send the request through https://impactwindowsdelraybeach.com/contact-us/. An authorized agent may submit on a consumer’s behalf, provided proof of that authorization is supplied. TruePane Windows & Doors may verify a person’s identity before acting on any request. Responses will be provided within the timeframe the applicable law requires.
Appeals: If TruePane Windows & Doors declines a request, the consumer may appeal that decision by replying to the response or submitting a follow-up through the contact page. The outcome of the appeal will be communicated in writing.
No retaliation: Exercising any of these rights will not result in being denied service, being charged more, or receiving a lower quality of service.
4. Affiliated Brands and Shared Vendors
TruePane Windows & Doors operates as one brand within a group of home-service marketing websites that share common ownership or management. Those affiliated brands may also share certain vendors and platforms - including systems used for call handling, appointment scheduling, customer records, hosting infrastructure, and marketing tools.
Personal information collected through impactwindowsdelraybeach.com may be shared among those affiliated brands and with the vendors that support them. The purpose is practical: routing a request to the right trade category and service area, coordinating fulfillment, handling billing or support, preventing fraud, and maintaining quality control across the network.
Any affiliated brand or vendor that receives personal information through this network is expected to handle it under this policy or one that provides materially equivalent protections.
5. How Long Information Is Kept
TruePane Windows & Doors keeps personal information for as long as is reasonably necessary to coordinate and complete a service request and to meet any applicable legal or recordkeeping obligations. Once that purpose has been satisfied and no legal requirement calls for keeping the data longer, it is deleted or de-identified.
6. Who Receives a Visitor’s Information
The core function of TruePane Windows & Doors is to connect people who need home services with businesses that provide them. When a visitor submits a request, the information in that request - name, contact details, service address, and project description - is sent to the local contractors and tradespeople who are positioned to respond, quote, and schedule the work.
Those businesses are not affiliates or agents of TruePane Windows & Doors. They run their own operations, set their own prices, and will contact the visitor directly about the request. Once the information has been forwarded, the handling of it by those businesses falls under their own practices.
Beyond that core referral, information may also be disclosed when required by law, in connection with a business transaction such as a merger or acquisition, or to protect the safety or legal interests of TruePane Windows & Doors or its users.
7. Text Message (SMS) Disclosures
By submitting a request through impactwindowsdelraybeach.com, a visitor may receive text messages from TruePane Windows & Doors and from the business or contractor that receives and handles the request.
- Automated messaging: Both TruePane Windows & Doors and the responding business may send calls or text messages using an automatic telephone dialing system, as well as messages that use a prerecorded or artificial voice.
- Not a condition of service: Consent to receive automated calls or text messages is not required to purchase any goods or services. A visitor may decline without affecting their ability to obtain services through other means.
- Message frequency: The number of messages a visitor receives will vary depending on the nature of the request and how the assigned business responds to it - there is no fixed schedule.
- Carrier charges: Standard message and data rates from the visitor’s wireless carrier may apply to any texts received or sent.
- How to stop texts: Reply STOP to any text message to stop receiving text messages from that sender. Reply HELP for assistance. Note that opting out of text messages will stop texts but will not automatically close an open service request or stop other forms of contact unless the visitor separately requests that.
- Other opt-out methods: Visitors may also submit opt-out or messaging questions through the contact page.
8. Cookies and Similar Technologies
impactwindowsdelraybeach.com uses cookies and comparable tracking tools to remember visitor preferences and to understand how people navigate the site. This information helps TruePane Windows & Doors improve the user experience and assess which parts of the site are most useful.
Visitors can limit or block cookies through their browser settings. Most browsers provide straightforward controls for managing cookies, and opting out at the browser level will generally prevent new cookies from being set, though it may affect how some features of the site work.
Some of the analytics and advertising cookies used on the site may be treated as “sharing” for purposes of targeted advertising under applicable state privacy laws. Visitors who want to limit that type of sharing may do so by adjusting browser settings or by reaching out through the contact page.
9. Analytics and Advertising Data
TruePane Windows & Doors collects aggregate data about site traffic, page performance, and advertising results. This kind of information - visitor counts, click-through rates, geographic distributions, and similar metrics - does not identify any individual and is used internally to improve the site and evaluate marketing effectiveness.
Aggregate or de-identified statistics of that kind are not sold. That said, as explained in the State Privacy Rights section above, personal information submitted through a service request is passed on to the businesses that respond to it, which may constitute a sale or share of personal information under some state laws.
10. Questions and Privacy Requests
Anyone with a question about this Privacy Policy, or who wants to submit a privacy rights request, correct or delete their information, or opt out of any data practice described here, can reach TruePane Windows & Doors through the contact page.
TruePane Windows & Doors will make reasonable efforts to respond promptly and in accordance with applicable law.
This policy was last updated on June 16, 2026. © 2026 TruePane Windows & Doors. All rights reserved.